Why BEM?

Our Process Mapping Leadership

Founder Don James and partner Joe Bockerstette have more than 60 years of combined senior-level business experience. BEM's team of Perigon program directors are seasoned teachers and facilitators who deliver consistent and reliable on-site results regardless of industry, organization, function, or particular client objectives.

Joe Bockerstette
Managing Partner

Joe is responsible for business and program development and overall company strategy. He has more than 30 years experience as a CEO, BPI consultant, and private equity and angel investor. He has served as a director on a variety of public, private, and nonprofit boards and has co-authored two books.

Donald E. James

Don founded the company in 1993. He has over 30 years experience working in senior-level positions at various companies within Europe and the United States, including VP of Engineering, Director of Operations, Director of Quality Assurance, and Director of Advanced Manufacturing Development.

Our Perigon Maps are continuously improving

Just as we help our clients continuously measure and improve your own internal processes, we at BEM are also consistently improving our Perigon methodology. Each year, we release new features that make deploying our client's maps even easier in today's environment.

Our Deep Process Mapping Experience

25 years of process mapping experience

For 25 years, Business Enterprise Mapping has mapped business processes and deployed substantial and sustainable improvement. Process mapping to improve workflow is our only business!

300 enterprises impacted

BEM has worked with 300 enterprises to improve how they manage work. We have mapped virtually every type of process imaginable.

60 industries examined up close

Those 300 enterprises are found in 60 different industries. Because our process mapping experience is so deep, BEM is able to transfer best-practice learnings across unrelated industries to deliver more powerful, breakthrough performance improvement.

25,000 business processes mapped

BEM is the undisputed leader in process mapping. We have mapped a wide variety of business problems in every size, shape, and type imaginable.

Industries we’ve worked with include:

  • Aerospace
  • Automotive
  • Call Centers
  • Consumer Products
  • Defense & Defense Contractors
  • Education
  • Financial Services
  • Food & Beverage
  • Franchise Operations
  • Government
  • Health Service Providers
  • Hospitality
  • International Freight
  • Law Enforcement
  • Manufacturing
  • Media & Entertainment
  • Medical Devices
  • Pharmaceuticals
  • Real Estate
  • Retail
  • Technology & Automation
  • Telecommunications
  • Textiles
  • Utilities

Our Process Mapping Journey

In 1989, Business Enterprise Mapping’s founder Don James was hired to build a printed circuit board production facility, where the plant’s main customer required ISO 9000 certification before shipping could begin.

At the time, the accepted method for defining quality management systems was Standard Operating Procedures (SOPs). This project came with short timelines, limited resources, and long hours. To save time, Don quickly adopted the flowchart, allowing him to better understand process structure. The flowcharts helped greatly, they were incorporated as supporting appendices, and the company achieved its goals.

Following this experience, Don became determined to find a graphical way to document and improve workflow. In 1993, Don started Business Enterprise Mapping (BEM), and more than 25 years later, we remain process mapping consultants who solve problems.

Our Perigon Method Rev18 is proof of our commitment to continually finding better ways to transform organizational performance — making work simpler, faster, and more valuable.

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